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Create/Edit Service

1. Store information
Store / Company Code
Dealer / Your Reference
Contact Name
Contact Phone
Contact Email

Store / Company Name
Address1
Address2
Address3
Town

1b. Return Type
Return Type

2. Product information
IMEI / SIM Number Find your IMEI
Product
Model

Code
Brand
Supplier

3. Fault Description
Main Fault
Fault Type
Fault Desc

4. Customer Details
Name
Address1
Address2
Address3
Town

Phone
Email

5. Return Details
Date Sold / Delivered

Date Returned

Is this item being returned under warranty?:
Is a copy of the Proof of Purchase being returned with the goods?
Is the item free of water damage and external damage?

Are all the original contents of the box included? (battery, manuals, cables/charger)
Is this device being replaced? :

Have you checked the customer is 18 years or over, if NO get a guardian to sign:
Have you informed the customer that goods not collected in 6 months may be disposed of? :

Is this an Out of Box Failure return?

Have you informed the customer that any jail broken phone will not be covered by warranty?
Has find My iPhone and/or Touch ID been disabled? (required to service Apple product)
Do you want the items returned directly to the customer?

Important: OBF / ELF claims must have the full contents and packaging. All the questions in this section must be yes, and in most cases the product must be returned to the store within 14 days of purchase to be eligible for swap out.

6. Customer Bond
Declined OBF / ELF / warranty claims and non-warranty jobs will incur an inspection fee, chargable to the store. We recommend a customer bond be taken to cover the store in this eventuality.
Bond Reference:
DO NOT enter credit card or other personal details
Bond Amount:

7. Return to Service Centre
List the items being returned
Returned Item1
Returned Item2
Returned Item3
Return Courier Reference

Returned Item4
Returned Item5
Returned Item6
Do you need a return courier bag to be sent out to you?

8. Loan Phone
Loan Phone IMEI

Loan Phone Model

8b. Allocate Loan Phone
Reserve Phone

9. Return Agent
Recommended Repairer

Selected Repairer

10. Summary
Print THREE copies of the Hardware Return Form.
1) Return copy
2) Customer copy
3) Store copy