Help - Returnspot Service Job Details Admin Screen

1: Enter the Service Job Details Admin Screen
2: Reprint a Job Sheet
3: Follow up / respond to a Service Center
4: Review and download the details of the last 60 days jobs


Section 1: Enter the Service Job Details Admin Screen

Click on the “Find Return” tab. Enter any ONE of: Job Number IMEI / Serial Customer phone number PLUS the store code

Click “Find” The store code is required to access the job sheet to protect the customer’s privacy.

The summary details will appear.


Section 2:Reprint a Job Sheet

Enter the Service Job Details Admin Screen per step 1. Click the link “Click here to reprint the service return documentation” The full job details will appear . You can then print the Job Sheet from the browser as normal.


Section 3: Follow up / respond to a Service Center

Enter the Service Job Details Admin Screen per step 1.

Select a message subject from the “Send Message to Service Agent” drop down. Click “Send Message” Your message will be sent to the Service Centre the job is registered to.


Section 4: Review and download the details of the last 60 days jobs

Enter the Service Job Details Admin Screen per step 1. Click “Click here to view previous returns”

Click “Click here to download a CSV” to receive an expanded job history. The file can be saved offline and viewed in excel.